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User profile for user: bensapk
bensapk Author
User level: Level 1
4 points

Can’t verify AirPod pro

why my AirPod Pro shows not verified as genuine? I bought it from eBay


Posted on Oct 20, 2022 8:45 AM

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User profile for user: DerekM87
DerekM87
User level: Community Specialist

Oct 22, 2022 11:17 AM in response to bensapk

Hi bensapk,


While unfortunate, counterfeit AirPods do exist. We'd recommend locating the serial number using the steps here: Find the serial number of your AirPods - Apple Support


Then enter it into Apple's Check Coverage site: Check Your Service and Support Coverage - Apple Support


If the serial number does not show as genuine, we'd recommend contacting Apple Support directly for additional assistance.


Take care.

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Can’t verify AirPod pro

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