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Hello, I purchased an apple watch Ultra with an Ocean band. I purchased the Ocean Band because the webpage was saying it has been designed to be big enough to be used with the wetsuit. I am unable to wear it as it is too small.

I would like to ask what to do to get the band replaced by Apple

Posted on Oct 20, 2022 1:49 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2022 1:03 AM

in some countries like usa one can get a full refund no questions asked in a 14 days window


I don't believe apple offer only exchanging parts of what is in the box so you will likely have to return the whole thing if you live in an area where you have that 14 days window


you can try to have apple verify it by using their support Apple Support


3 replies
Question marked as Top-ranking reply

Oct 21, 2022 1:03 AM in response to vittorio115

in some countries like usa one can get a full refund no questions asked in a 14 days window


I don't believe apple offer only exchanging parts of what is in the box so you will likely have to return the whole thing if you live in an area where you have that 14 days window


you can try to have apple verify it by using their support Apple Support


Hello, I purchased an apple watch Ultra with an Ocean band. I purchased the Ocean Band because the webpage was saying it has been designed to be big enough to be used with the wetsuit. I am unable to wear it as it is too small.

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