I have subscribed to the new Apple One service instead of Apple Music separately. Amazon Alexa isn't recognizing my Apple one subscription as an Apple Music subscription and won't play any music on the Apple Music app. Please advise.

I have subscribed to the new Apple One service instead of Apple Music separately. Amazon Alexa isn't recognizing my Apple one subscription as an Apple Music subscription and won't play any music on the Apple Music app. Please advise.

Posted on Oct 20, 2022 2:12 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2022 3:39 PM

Hi, BlanDad.


We'd be happy to take a look at Alexa not playing your Apple Music. We definitely want you to be able to relax and enjoy your music with ease.


To get started, the best steps to help set up this feature is listed here: Play Apple Music with Alexa - Apple Support


This includes steps such as linking your account, and adding the skill within the Alexa app. If you haven't already, we'd suggest unlinking and linking the skill again to see if the same behavior occurs. If it does, you'll want to reach out to Amazon for additional assistance as mentioned in the article above, since they would be the experts when it comes to the Alexa app. "If you need help setting up or using Alexa, your Amazon Echo device, or your Fire TV device, get help from Amazon."


Cheers.



1 reply
Question marked as Top-ranking reply

Oct 22, 2022 3:39 PM in response to BlanDad

Hi, BlanDad.


We'd be happy to take a look at Alexa not playing your Apple Music. We definitely want you to be able to relax and enjoy your music with ease.


To get started, the best steps to help set up this feature is listed here: Play Apple Music with Alexa - Apple Support


This includes steps such as linking your account, and adding the skill within the Alexa app. If you haven't already, we'd suggest unlinking and linking the skill again to see if the same behavior occurs. If it does, you'll want to reach out to Amazon for additional assistance as mentioned in the article above, since they would be the experts when it comes to the Alexa app. "If you need help setting up or using Alexa, your Amazon Echo device, or your Fire TV device, get help from Amazon."


Cheers.



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I have subscribed to the new Apple One service instead of Apple Music separately. Amazon Alexa isn't recognizing my Apple one subscription as an Apple Music subscription and won't play any music on the Apple Music app. Please advise.

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