New software 15.7 issue

New software 15.7 was installed on my iphone 12 and a few hours later many of my contacts were missing. This happened on an earlier version of software. I restored some but not all would restore despite being in Icloud. is this going to repeat?


It is very frustrating to have to keep re-adding contacts. I make sure they are backed up in icloud but still don't see them in contacts



iPhone 12, iOS 15

Posted on Oct 21, 2022 4:53 AM

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1 reply

Oct 23, 2022 9:16 AM in response to malisa144

Hey malisa144,


Thanks for posting in Apple Support Communities. We understand that some of your contacts went missing after updating iOS.


It sounds like you were able to restore some of them using these steps: Restore contacts stored in iCloud on iCloud.com - Apple Support

1. On iCloud.com, go to Account Settings, then click Restore Contacts in the Advanced section.
Available versions are listed by the date and time they were archived.
2. To the right of the version you want to restore, click Restore.

There may be more versions than can be displayed. Scroll to see them all.

Note: Wait until iCloud finishes restoring your contacts before you change them. During the restore process, any changes you make aren’t saved.


If you haven't already, we also recommend checking that contacts are enabled for all accounts in Settings > Contacts > Accounts.


If that doesn't resolve the issue, reach out to Apple Support directly for a closer look: Contact - Official Apple Support


Take care!

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New software 15.7 issue

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