Can not add email to iPad iOS 10.3.3

I have an iPad 4th generation, iOS 10.3.3. My email was not updating and the recommendation was to delete the account and then add the account.


When I set up the gmail account, using Google option, I get an Error 403: disallowed_useragent with this comment - "You can't sign in from this screen because this app doesn't comply with Google's secure browsers policy.

iPad, iOS 10

Posted on Oct 21, 2022 6:42 PM

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Posted on Oct 22, 2022 3:50 AM

See:

https://appuals.com/403-google-error-disallowed_useragent/

403 Google ‘Error: Disallowed_Useragent’ on Android and iOS

Seems like Apple mail app on your old (Your iPad can't be updated beyond 10.3.3 ) is not secure enough for Gmail. Try installing a Gmail app.

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2 replies

Oct 22, 2022 4:26 AM in response to 1s950

You have an obsolete iPad4 - which cannot be updated to more recent versions of iOS/iPadOS, or receive any security updates. As such, will inevitably encounter difficulties with online services.


Be aware that Google have changed their authentication requirements for Google Mail mail accounts configured for password authentication - and for non-Google mail clients, now requires use of an App Specific password for each mail client/device. 


You will need to generate a unique password for your iPad Gmail account - that will differ from your normal Google Account Password. AOL, Yahoo, Google, Microsoft now all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Google Account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information can be found here:

https://support.google.com/mail/answer/185833?hl=en-GB


While creating your App Specific Password, ensure that your Gmail account is enabled for IMAP; you will find this in your account settings. When correctly configured, you should be able to manually re-add your Gmail account - configured for IMAP - on your iPad4. Google list the correct settings for your device in their FAQs.

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Can not add email to iPad iOS 10.3.3

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