Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
iTunes Support – world wide -
Apple Support schedule phone call -
Billings and Subscriptions -
If necessary, use Twitter or Messages.
Apple on Twitter
Messages chat with Apple
If necessary
Normally, all sales are considered final, but you can ask for a refund.
If you have received a confirmation email, click the Report a problem link at the bottom.
Purchases problem. *
How long refunds from the App Store or other Apple services take. *