Cannot Accept New Terms and Conditions

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Level 1

8 points

Cannot Accept New Terms and Conditions

Hi, all - I recently updated by iPhone sw to ios 16.0.3. I recently tried to purchase an app in the app store, and was asked to accept the new terms and conditions. When I click Agree, it seems like it is going through, but then I get the error message "We've run into a problem". I've rebooted, checked my payment info, personal info, etc. and still can't purchase an app since I can't get past the terms and conditions. If all my info is correct and updated, why can't I make a purchase? Thanks for any help.

iPhone 12

Posted on Oct 22, 2022 12:04 PM

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Answer 1

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Raicya

Level 10

208,377 points

Oct 23, 2022 2:30 PM in response to tonibalk

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

Try again, see -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

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Cannot Accept New Terms and Conditions

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