at the log in page, I click my name, not Guest user.
next page isn’t normal because my keyboard is frozen so I can’t type password, also at bottom of page I see 3 items a sleep button, restart button and a shut down button.
i have tried multiple times to restart/reboot with no success
help
Newbie151 wrote:
at the log in page, I click my name, not Guest user.
next page isn’t normal because my keyboard is frozen so I can’t type password, also at bottom of page I see 3 items a sleep button, restart button and a shut down button.
i have tried multiple times to restart/reboot with no success
help
Is the keyboard frozen in all instances...?
SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies
If it is a hardware issue try plugging in an external keyboard and compare your results.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Newbie151 wrote:
at the log in page, I click my name, not Guest user.
next page isn’t normal because my keyboard is frozen so I can’t type password, also at bottom of page I see 3 items a sleep button, restart button and a shut down button.
i have tried multiple times to restart/reboot with no success
help
Is the keyboard frozen in all instances...?
SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies
If it is a hardware issue try plugging in an external keyboard and compare your results.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Mac Book Pro log in
