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User profile for user: User6767
User6767 Author
User level: Level 1
4 points

iPhone 11 unable to access storage/won't back up

I have been experiencing endless issues attempting to back up my iPhone 11; also nothing happens when I go into iPhone Storage - the wheel just keeps spinning.


I have not backed up very often, if at all and do not have enough storage in the iCloud. I currently have over 70 gb remaining - it gets stuck on calculating category sizes.


Have tried restarting and attempting to back up in iTunes. Have also updated with latest software.


I would be grateful for any assistance!


iPhone 11, iOS 16

Posted on Oct 23, 2022 12:12 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
416,744 points

Posted on Oct 23, 2022 12:14 AM

User6767 wrote:

Have tried restarting and attempting to back up in iTunes. Have also updated with latest software.

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
  6. To reset the passcode for disabled iPhone -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
  7. Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing an issue not listed here, contact support

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2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
416,744 points

Oct 23, 2022 12:14 AM in response to User6767

User6767 wrote:

Have tried restarting and attempting to back up in iTunes. Have also updated with latest software.

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
  6. To reset the passcode for disabled iPhone -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
  7. Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing an issue not listed here, contact support

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iPhone 11 unable to access storage/won't back up

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