Related Article: If an alert says Face ID has been disabled on your iPhone or iPad Pro

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I get my face id fixed?

How can I fix my Face ID ?

iPhone X, iOS 16

Posted on Oct 23, 2022 5:50 PM

Reply
Question marked as Apple recommended

Follow these steps, testing after each step:




If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Posted on Oct 23, 2022 5:58 PM

2 replies
Question marked as Apple recommended

Oct 23, 2022 5:58 PM in response to sheik261

Follow these steps, testing after each step:




If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

How can I get my face id fixed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.