Iphone 11 still frozen after forced restart
My iphone is still frozen after a forced restart, is there anything else i can do ?
iPhone 11, iOS 15
User profile for user:
chuckbl
User level:
Community Specialist
Hello caroline115,
Since your iPhone still isn't responding after a force restart, you'll want to see if you can put your iPhone into recovery mode using the steps below:
1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
• On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.
You can also find those steps in this resource: If your iPhone won't turn on or is frozen - Apple Support
Let us know if you get any errors codes or prompts during that process, and we'll keep moving forward from there.
Take care.