I set up a rule for the first time today but nothing is routing to the defined folder. I receive the test emails in my primary email folder and then they appear starred, but they’re not moving to the other folder (or copying to it—not sure which it should be).
I want them to actually send a copy to the other folder, if possible. But nothing is working now and I tried several tests over a span of time.
Same result across all devices.
Hello iQuestions,
If rules are not working as expected with iCloud Mail, ensure you are following these steps from Set up rules to filter email in Mail on iCloud.com to start:
Set up rules to filter email
1. In Mail on iCloud.com, clickat the top of the Mailboxes list, then choose Preferences.
2. Click Rules, then click “Add rule.”
3. Below “If a message,” use the pop-up menu and text field to specify the type of messages you want to filter.
4. Below Then, use the pop-up menus or fields to specify an action for the rule.
5. Click Add.
You can have up to 500 rules.
Important: If you apply rules to a folder and then delete the folder or change its name, make sure to update the rules for those folders accordingly. For example, you can’t forward messages to a deleted folder.
Follow the 'Reorder email filtering rules' section of that article to make sure that each rule in the rule list is ordered properly as well.
Also, there would not be a way to have a copy of the email sorted to a specific folder. You would need to have the original message moved to whichever folder you set up with the rule.
We hope that helps!
icloud mail rules are not working
