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Changed apple ID email on iPhone and now locked out of iPad

Recently I Changed my apple ID email on my iPhone because the email address was "accidently" deleted. Thanks Spectrum.

Anyway, now locked out of iCloud on the iPad because it still has the old email address in it and I don't have the old password and password reset emails go to a non-existent email

It won't let me change the email address without logging into the old account first

HELP!


Thanks

iPad 2, iOS 9

Posted on Oct 24, 2022 11:29 AM

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Posted on Oct 24, 2022 7:03 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   



1 reply
Question marked as Best reply

Oct 24, 2022 7:03 PM in response to RobinTheBroker

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   



Changed apple ID email on iPhone and now locked out of iPad

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