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Wrong apple pen

Any ideas welcome, Grandparents have bought my daughter the wrong Apple Pencil (2nd gen) but it is personalised. Is there anything we can do?

iPad (6th gen) WiFi, Cellular

Posted on Oct 25, 2022 12:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2022 12:40 AM

I'm afraid, personalized items bought from Apple can't be exchanged.

However, you might be able to get a refund:

...

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items (such as engraved iPad or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).

Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 1-800-676-2775.

...

copied from: Returns & Refunds - Shopping Help - Apple

4 replies
Question marked as Top-ranking reply

Oct 25, 2022 12:40 AM in response to Acarts1

I'm afraid, personalized items bought from Apple can't be exchanged.

However, you might be able to get a refund:

...

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items (such as engraved iPad or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).

Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 1-800-676-2775.

...

copied from: Returns & Refunds - Shopping Help - Apple

Wrong apple pen

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