Payment options list empty

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Level 1

5 points

Payment options list empty

Hi all, I've updated to iOS 16.1, and when I go to my Apple ID section of Settings, I can see PayPal listed as payment method.

When I click on that, it asks for my password twice but then displays a completely blank list and options to add a payment method and address.

On an older device, running 15.7, it shows correctly, as in my Apple ID on the web

I've signed out and back in on the device but that didn't resolve the issue. I had also had issues signing in by Face ID but a password recovery resolved that, but this issue remains

Any advice would be great

iPhone 11, iOS 16

Posted on Oct 25, 2022 4:15 AM

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Answer 1

Oct 27, 2022 10:26 AM in response to chocobogamer

Greetings chocobogamer,

If you are having difficulty updating your payment methods used with your Apple ID, follow the guidance found here:

Change, add, or remove Apple ID payment methods - Apple Support

"How to change your payment method on your iPhone, iPad, or iPod touch

Open the Settings app.
Tap your name.
Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
From here, you can do these things:

Add a payment method — Tap Add Payment Method.
Update a payment method — Tap the payment method, then edit your information. You might need to enter the security code that's printed on your credit or debit card. If you use the card with Apple Pay, go to the Wallet app to edit the card information.
Remove a payment method — Tap Edit, tap the red Delete button, then tap Remove. If you have an unpaid balance, have subscriptions including an iCloud storage plan, or you use purchase sharing, you can't remove all payment methods. Learn how to remove all payment methods.
Change the order of your payment methods — Tap Edit, then drag the move order icon .*"

Take care.

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Payment options list empty

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