FaceID is not working after update to 15.7.1 iPhone 12Pro

Does anyone have same problem with faceID after update to 15.7.1

iPhone 12 Pro, iOS 15

Posted on Oct 25, 2022 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2022 11:31 AM

Hi zoran211,


Welcome to Apple Support Communities. We understand that you're having an issue with Face ID on your iPhone 12. We'd like to help.


While we have some steps that can help you with this issue, we do want to clarify which iOS you're on. You mentioned that you recently updated to iOS 15.7.1 but the newest iOS that your device can run is iOS 16.1. If you go to:


1: Settings

2: General

3: Software update


Do you see the option to update to 16.1? If so, let's have you do that first.


Then, reference this article for additional steps to complete to work on resolving this:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Let us know how that goes.


Take care!


3 replies
Question marked as Top-ranking reply

Oct 27, 2022 11:31 AM in response to zoran211

Hi zoran211,


Welcome to Apple Support Communities. We understand that you're having an issue with Face ID on your iPhone 12. We'd like to help.


While we have some steps that can help you with this issue, we do want to clarify which iOS you're on. You mentioned that you recently updated to iOS 15.7.1 but the newest iOS that your device can run is iOS 16.1. If you go to:


1: Settings

2: General

3: Software update


Do you see the option to update to 16.1? If so, let's have you do that first.


Then, reference this article for additional steps to complete to work on resolving this:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Let us know how that goes.


Take care!


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FaceID is not working after update to 15.7.1 iPhone 12Pro

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