must remove previous installation of itunes?

I have always updated iTunes on my Windows 11 machine from within iTunes (a prompt appears and I click yes) but tonight I got a prompt to go to the Microsoft Store, so I figured there was a new procedure, and clicked on it. But then I decided that can't be right, and now itunes won't open until i uninstall the previous version (God knows which version it is referring to!) Is there some way out of this that does not require uninstalling itunes and rebuilding?

Windows, Windows 10

Posted on Oct 25, 2022 7:16 PM

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1 reply

Oct 26, 2022 1:21 PM in response to Edison53

There are two versions of iTunes, one from the Microsoft Store, the other a traditional installer downloaded from apple.com. You have to completely remove one before switching to the other.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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must remove previous installation of itunes?

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