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Biker_1958 Author

Level 1

4 points

iPhone 13 Pro screen goes dark while calling

iPhone 13 Pro screen goes dark while calling and I can not get back to normal screen after call is ended.

iPhone 13 Pro, iOS 16

Posted on Oct 26, 2022 4:23 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Oct 26, 2022 4:30 AM

If you're sure that nothing (cover or screen protector) is interfering with your proximity sensor at the the top of your iPhone's screen, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iPhone 13 Pro screen goes dark while calling

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