Why won’t the keyboard disappear when searching for stickers in Instagram?

When posting an Instagram story and searching for stickers, the keyboard doesn’t seem to disappear even after I clicked the return button in the search box. This is very annoying because it’s covering stickers that I want to use but can’t get to them because the keyboard is in the way. How do you close the keyboard? If this is a glitch can we fix it? I’m currently using iOS 16.0.3 but this was happening with iOS 15 as well. Help!

screenshot of keyboard in the way as you can see there’s no Done button on the top of the keyboard like there usually is.

As you can see in the screenshot above there are the stickers the keyboard is hiding. But they only show when switching between apps.

iPhone 13 Pro Max

Posted on Oct 26, 2022 6:57 AM

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3 replies

Oct 28, 2022 1:12 PM in response to bdette83

Hello bdette83,


To help us get a better understanding of the situation, so we can help, can you confirm if the issue only happens in the Instagram app, or if it happens in other apps as well?


If an app isn't responding or working as expected, please check out the information in the following link, as that may help with this issue: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


"1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


Get more help

• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
• If you bought the app recently and you no longer want it, you can also request a refund.


Thanks!

Oct 28, 2022 1:40 PM in response to bdette83


Hello bdette83,


Thanks for that info. Since it's occurring only in that app, you will need to work with the developer of the app.


How to contact an app developer - Apple Support


You might try checking your bold and view settings, but if that helps, let the developer know they need to update the app to work with iOS 16 and the settings you use, as it doesn't occur in other apps.


Magnify the iPhone screen with Display Zoom - Apple Support


Thanks.


Oct 28, 2022 1:25 PM in response to Brittany1416

I haven’t noticed it in other apps. It only happens in Instagram when paying a story and searching for stickers. I have tried all of your troubleshooting tips and none of them worked. This has been a problem for at least over a year. As I stated previously it has been a problem in iOS 15 and currently in iOS 16.0.3. Also, it was an issue on my old iPhone XS Max as well as my current iPhone 13 Pro Max. I’m sure this is happening to other people. Please fix it asap.

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Why won’t the keyboard disappear when searching for stickers in Instagram?

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