Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am having problems making purchases. I continally receive the "Your Purchase Could Not be Completed" message.

I am having problems making purchases. I continually receive the "Your Purchase Could Not Be Completed" message. How do I rectify this?



iPhone 8, iOS 15

Posted on Oct 27, 2022 5:52 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2022 6:14 AM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

1 reply
Question marked as Top-ranking reply

Oct 27, 2022 6:14 AM in response to bob_stevens47

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

I am having problems making purchases. I continally receive the "Your Purchase Could Not be Completed" message.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.