Bluetooth died with update to MacOS Ventura and Bluetooth Controller will not power back on

Had the same thing, first time I thought this has got to be a scam, someone claiming to be from Apple support calling me in the UK from Texas so didn't answer. Then got an e-mail, checked it all out and definitely seemed legit so messaged Josh back through the Apple website and said call again, he did and like you, took a load of captures of the issue. Hopefully it will help them get this sorted.

I had Josh from Austin Texas also reach out to me. On the third time of trying he got hold of me. He's captured some of the issue around the fact that all my bluetooth accessories are acting up. Disconnecting, and stuttering. Driving me up the wall. Jumping between the tracker pad and the mouse, all Apple products. All since Ventura upgrade. 13.0.1 didn't improve it.

Josh gave me a UK number to call to talk to a senior advisor about the issue. After being put on hold I was politely told to contact Josh again???? I think I prefer the USA support.

I've had the same issues and was watching this post in hopes that my issue could be solved. I too, did everything. My apple rep said "oh, I've never heard of this!" and made me sound like an outlier, which I know I am not. I too have been doing data dumps for weeks now with no results. Nothing even to try.

Have any of you completely reinstalled system from scratch? (wipe drive?) I am trying to avoid that.

I have a 2017 imac. And I too, tried everything!!

Apple-- please help us!

This doesn't provide you with a solution, but my tracker, mouse and keyboard seems to be working ok again (I have a Mac Mini). All that I've done since the Ventura upgrade is have a session with Josh in Texas who logged the instances where I had lag, stutter and diconnection of the three apple devices. I was told to contact the UK Support line by Josh.

AlI got from them was the brush off from the UK 0800 support number. They said I should go back to Josh, who told me to go back to the UK support....... I've not had time to do so. But its seems to be working. Sorry. I just hope it continues working.

I hear you brother.

been faithful to Apple but within one year :

• lost 512gigs of photos cause Apple wasn’t aware of bug (most of people still don’t know it) related to reading sim profile which may lock you out of your phone and stop accepting your passcode ,
• lost MacBook Pro (it was 10 years old but it was a killer after I upgraded sad and ram myself , sadly they couldn’t determine what’s wrong+they don’t sell batteries for such old models+even if they did determine and sold the batteries , they could refuse fixing because of “unauthorised” modifications [after the warranty expired 8 years ago anyway 🤣) ,
• my Mac mini (latest purchase) got Bluetooth bricked ,

oh! Have I mentioned that my brand new Apple Watch Series 7 doesn’t respond properly to accessibility gestures for 20-40% of the time ? And that my AirPods Pro sometimes connect to wrong device ? 🤣🫡

This is not the correct answer. It is clearly a software issue as others have exact same problem at upgrade. I would not bother going to apple as you will waste your time.

Call again and demand a better answer.

Guess its time to ask media for "help". This seems to be very interesting for big tech mags around the globe. Start informing EU-Media today....please do the same overseas. We sadly have to be loud to be heard by Apple!

this is ridiculous .

If I’ll be asked to pay for fixing it then I’m moving to android and windows with Linux on partitions permanently. At least I’ll save lot of money on hardware and repairs .

this is an absurd when hundreds or thousands of people experience a failure due to system update and the company responsible is telling them that hardware “seems to be breaking at exact moment of mentioned update”. 😡

Hi Mike, I just received the same message (to bring computer in for hardware issue). This is so unacceptable. I am a proud apple owner and have owned apple products since they first came out. This situation is extraordinarily disappointing. How can everyones hardware fail at this install?

I am wondering if they were able to fix your issue? Did you get your computer back yet?

Thanks for reply. It is clearly a failure on their part. I am looking at buying a replacement. When I first reported this issue and told "senior advisor" I was ready to be a new mac, he laughed and said, "oh you don't have to go that far, we will help you fix it." Ha! My computer works just fine. I dont need to buy a new mac. As you said, the update causes a failure. We should all be fairly compensated for repair. Is it a bluetooth card that needs replacing or a whole logic board?

https://www.macpartsdepot.com/922-9867-board-bluetooth-27-inch-a1312-imac-mid-2011.html?utm_campaign=18110094187&utm_source=google&utm_medium=cpc&utm_content=&utm_term=&adgroupid=&gclid=Cj0KCQiAsoycBhC6ARIsAPPbeLvC_kARLEYNbvlp_3jVqbp9rum812pB6s6SoVxeQV8RXqvsQjsAu2oaAg-5EALw_wcB

Has anyone tried to downgrade back to Monterey to see if bluetooth works still under the previous OS version as it did before we all upgraded? That would prove beyond any doubt that this is not a hardware issue.

As you said, Apple get back to me saying is a problem with the logic board, they asked me to pay for the new logic board and all the repair costs. I really don't have the money to pay for a new logic board and especially if it's their fault. I will buy a mouse and a keyboard that can connect to a wireless receiver. This is really disappointing, especially when apple brags about its customer support. I hope a new upgrade repairs the issue but at this time I'm more afraid that something else is going to break.

Exactly as with my 2018 model Mac Mini - bluetooth died during the update, was not able to log on again after it as I had to connect keyboard with USB and find another mouse. So far the support via email is useless, collecting logs, setting appointment to try something from the engineers (this was shut down, remove power, turn on again...).

I feel they are just ignoring this issue, I might raise a concern with consumer rights in Finland as the expected lifespan of electronics like computer is at least 4 years and mine was bought less than 4 years ago.