Problem with update

I did the update on my mac yesterday and now when I turn my mac on and log in I get a message saying my mac was shut down because of a problem - how do I make it quit showing? MacBook air Monterey update


MacBook Air 13″, macOS 12.6

Posted on Oct 27, 2022 6:09 PM

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Question marked as Top-ranking reply

Posted on Oct 28, 2022 2:41 AM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - Download the Application Etrecheck directly from the Developer.


The application is free or paid from added features. 


It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

2 replies
Question marked as Top-ranking reply

Oct 28, 2022 2:41 AM in response to SS3214

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - Download the Application Etrecheck directly from the Developer.


The application is free or paid from added features. 


It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Oct 28, 2022 4:23 AM in response to SS3214

There can be several reasons responsible for interrupting your Mac’s update process:

 

1. Lack of free space on Mac.

2. Software malfunction.

3. Internet connection with slow speed.

4. System errors interfere with the updates.

5. Non-responsive update servers.

6. Old install data interfering with updates.

 

However, you can try the below DIY methods to fix the issue:

 

1. Ensure sufficient storage space availability.

2. Inspect your Internet connection.

3. Shut down Mac and switch it on

4. Check Apple Update Server

5. Boot your Mac in Safe Mode

6. Remove the older macOS install data

7. Rectify the Software Update preferences

 

Hope it helps!

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Problem with update

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