guided access is broken

I set guided access on in order to stop accidentally swiping off the game, when I attempted to turn off guided access Instead of getting the passcode screen i get a screen showing the regular enter password screen with a quarter of my regular keyboard, showing a few keys, instead of the numbers, and attempting any hard reset would just not work and trying to type the password by flicking the keys to use the special keys doesn't work either, I’ve noticed that there were a few people that had this glitch with an irrelevant response that told them to triple click the home button, which they clearly did, and enter the password which doesn't workive also managed after a few minutes of trying to get my keyboard to get smaller (as seen on the right) and use that which didnt work, and I also was able to get the quarter sized keyboard to a full keyboard and use the numbers there but that didnt work either