How to cancel my “ilovepdf” subscription?
How to cancel the app subscription?
iPhone 14 Pro, iOS 16
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The support article you came here from should provide you with the steps needed to try to resolve this issue. Have you tried them all yet? If so, and they didn't help, I suggest that you contact Apple Support directly. To do so, simply select the "Get Support" link in the upper right-hand side of this forum's web page.