Apple Pay

When I try to use the transit ticket for Helsinki that is in the HSL app, Apple Wallet always opens when I put my phone near the reader to scan the HSL app.

How do I keep Apple Wallet from opening?

Posted on Nov 1, 2022 8:08 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2022 10:02 AM

It turn out this was more a cockpit error than the HSL app, per se. If your ticket is on your phone app you don’t need to scan your ticket unless they ask to see it, then the conductor presumably uses an optical scanner for the QR code.

But if you don’t know that (e.g. not a Finnish speaker), there’s a scanner on the trams that looks like where you need to get your ticket read. But it’s only for tickets you buy and carry.

However, if you try and scan from your phone it triggers the NFC reader on the iPhone which pops up Apple Wallet —covering the transit app QR. This NFC/Apple Wallet function apparently can’t be disabled.

2 replies
Question marked as Top-ranking reply

Nov 1, 2022 10:02 AM in response to SravanKrA

It turn out this was more a cockpit error than the HSL app, per se. If your ticket is on your phone app you don’t need to scan your ticket unless they ask to see it, then the conductor presumably uses an optical scanner for the QR code.

But if you don’t know that (e.g. not a Finnish speaker), there’s a scanner on the trams that looks like where you need to get your ticket read. But it’s only for tickets you buy and carry.

However, if you try and scan from your phone it triggers the NFC reader on the iPhone which pops up Apple Wallet —covering the transit app QR. This NFC/Apple Wallet function apparently can’t be disabled.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Pay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.