I’m trying to set up my Face ID and it’s saying there’s an issue with your iPhones ability to us Face ID . What do I do ? Or I can’t use it ?

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shalonda19 Author

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I’m trying to set up my Face ID and it’s saying there’s an issue with your iPhones ability to us Face ID . What do I do ? Or I can’t use it ?

Posted on Nov 1, 2022 9:16 PM

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Answer 1

Nov 3, 2022 1:31 PM in response to shalonda19

Hi shalonda19,

We'd like to help you find the best resolution path for issues with Face ID. It looks like you came from an article that refers to disabled Face ID which seems to differ from what the message you see for the ability. We recommend to further troubleshoot with the steps in If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if this does not help, you will want to contact Apple Support

Thanks for using Apple Support Communities.

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I’m trying to set up my Face ID and it’s saying there’s an issue with your iPhones ability to us Face ID . What do I do ? Or I can’t use it ?

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