For a few years, HD movies that were upgraded to 4K were being upgraded in iTunes. Now, films that are upgraded to 4K are being shown as a new purchase needed. For example, National Lampoon's Christmas Vacation, and Scream (1996) are now 4K but the older HD files aren't being upgraded. Anyone else seeing this?
Apple TV HD, tvOS 12
Hey Moviemanhuc,
We'd be happy to point you in the best direction for support on this matter. We wouldn't have any details on why this would be the case as this is a user-to-user forum, however if you have billing questions, you'd be best supported and have the best chance of getting an answer to your question by reaching out to Apple's billing specialists using this link: Get Support
We hope this gets you on a path to an answer.
Take care!
Why is iTunes Canada no longer upgrading HD to 4K, and instead, making 4K movies NEW files?
