Mystery charges
I have amounts charged by Apple to my Mastercard, which I don’t recognise and cannot find details of on any of my family members’ phone
I have amounts charged by Apple to my Mastercard, which I don’t recognise and cannot find details of on any of my family members’ phone
Check again -> Related Article -> If you see an Apple Services charge you don't recognize on your Apple Card
See -> View your purchase history for the App Store, iTunes Store, and other Apple media services
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
I have amounts charged by Apple to my Mastercard,
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask the bank to block your card, and ask a new card.
Also report to the police.
If the invoice is from Apple, tap on Report a problem on the invoice.
Check again -> Related Article -> If you see an Apple Services charge you don't recognize on your Apple Card
See -> View your purchase history for the App Store, iTunes Store, and other Apple media services
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
I have amounts charged by Apple to my Mastercard,
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask the bank to block your card, and ask a new card.
Also report to the police.
If the invoice is from Apple, tap on Report a problem on the invoice.
Mystery charges