I have an Iphone 11 and it’s screen got replaced by Outside market and there is coming a Popup that states “A problem was detected with the TrueDepth camera. face id has been disabled.” What should i do now for getting it fixed?
iPhone 11
Hello Pranjal777,
For the alert you're seeing, you'll want to follow the guidance here, specifically the details under "What to do next": If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
What to do next
1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.
Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.
Thanks for participating in Apple Support Communities.
Take care!
Hello Pranjal777,
For the alert you're seeing, you'll want to follow the guidance here, specifically the details under "What to do next": If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
What to do next
1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.
Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.
Thanks for participating in Apple Support Communities.
Take care!
Face Id TrueDepth Issue
