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Can't login to the App Store

hello, I can’t access the App Store, it shows me that the Internet doesn’t catch it, although it catches it. The reason I know is because I changed the country from Russia to the USA, but I don’t know how to fix it. Help please !!

Posted on Nov 3, 2022 2:28 PM

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Question marked as Best reply

Posted on Nov 3, 2022 3:11 PM

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance.

Depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 


1 reply
Question marked as Best reply

Nov 3, 2022 3:11 PM in response to Amina_2010

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance.

Depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 


Can't login to the App Store

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