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iPhone XR stuck in restore mode

Hi


I have an iPhone XR which is in restore mode. I tried to restore, I tried to update, however, nothing works.

During the update the iPhone loses the connection to the computer ( MacBook Pro on Catalina) and restarts. This happens during restore being at ca. 75 %. How can I fix this?

Posted on Nov 4, 2022 7:41 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2022 11:25 AM

Hi kenan235,


Welcome to Apple Support Communities. We understand that you're having an issue with restoring your iPhone. We'd like to help.


From what you've described, it sounds like your download is taking longer than 15 minutes and your iPhone is exiting the recovery mode screen. If that's the case, you can put your iPhone in Recovery again and start from step 3. This should help get you through this process: If you can't update or restore your iPhone or iPod touch - Apple Support


Put your device in recovery mode and set it up again
1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes
2. On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
3. Keep your device connected and wait until the recovery mode screen appears:
* iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the recovery mode screen.

* iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the top (or side) and volume down buttons at the same time. Keep holding them until you see the recovery mode screen.

* iPhone 6s or earlier, including iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Home and the top (or side) buttons at the same time. Keep holding them until you see the recovery mode screen.
4. Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
A Finder window on a Mac showing options to restore or update your iPhone.

5. After the Update or Restore completes, set up your device.

Hope that helps!

Cheers.

1 reply
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Question marked as Top-ranking reply

Nov 6, 2022 11:25 AM in response to kenan235

Hi kenan235,


Welcome to Apple Support Communities. We understand that you're having an issue with restoring your iPhone. We'd like to help.


From what you've described, it sounds like your download is taking longer than 15 minutes and your iPhone is exiting the recovery mode screen. If that's the case, you can put your iPhone in Recovery again and start from step 3. This should help get you through this process: If you can't update or restore your iPhone or iPod touch - Apple Support


Put your device in recovery mode and set it up again
1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes
2. On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
3. Keep your device connected and wait until the recovery mode screen appears:
* iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the recovery mode screen.

* iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the top (or side) and volume down buttons at the same time. Keep holding them until you see the recovery mode screen.

* iPhone 6s or earlier, including iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Home and the top (or side) buttons at the same time. Keep holding them until you see the recovery mode screen.
4. Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
A Finder window on a Mac showing options to restore or update your iPhone.

5. After the Update or Restore completes, set up your device.

Hope that helps!

Cheers.

Reply

iPhone XR stuck in restore mode

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