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AlleAnton Author

Level 1

5 points

Can't receive FaceTime calls

I got a new iphone. I can call people on facetime but i can't receive any calls. They show up on my other devices but not my new phone.

iPhone 12 mini

Posted on Nov 4, 2022 1:21 PM

Top-ranking reply

mikeg28806

Community Specialist

Posted on Nov 6, 2022 2:25 PM

Hi there AlleAnton,

If you're not receiving FaceTime calls after setting up a new device, the following steps may provide a solution:

Update your FaceTime settings after you set up a new device

If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

1: Update your device to the latest version of iOS or iPadOS if needed.

2: In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.

3: In the Settings app, tap FaceTime. Turn FaceTime off and then back on.

4: Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings.

If you can't make or receive a FaceTime call on your iPhone or iPad

We hope this helps!

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Can't receive FaceTime calls

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