Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

It doesn’t install I have already downloaded it

Why doesn’t it install??

iPhone 7, iOS 15

Posted on Nov 5, 2022 7:20 AM

Reply
Question marked as Best reply

Posted on Nov 5, 2022 7:26 AM

I have downloaded the software but I can’t install it just keeps on loading and then nothing happens because theres a cellular issue that was detected thats why i need to update my software

4 replies

Nov 5, 2022 7:45 AM in response to jona28

Thank you for the additional information and screen shots. On your phone, try selecting Settings > Cellular. Then scroll down to make sure Settings is set to On. And while in Settings, make sure you have a strong Wi-Fi signal. Finally, when trying to update, it will normally ask to use cellular if needed. Answer Yes.


You said: then nothing happens because theres a cellular issue that was detected thats why i need to update my software.

Contact your cellular provider to help resolve the cellular issue.

It doesn’t install I have already downloaded it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.