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Unrecognized charges

There are several unrecognized charges on my checking account from

apple. Need to have refund

iPhone XS, iOS 16

Posted on Nov 5, 2022 10:50 AM

Reply
Question marked as Best reply

Posted on Nov 5, 2022 11:45 AM

1.

For sure check -> see the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


2.

If you see an unexpected charge: 

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*You must request the refund within the refund period.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


3.

There are several unrecognized charges on my checking account from apple.

a.

Is the invoice from Apple?, tap on Report a problem on the invoice.



b.

If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Ask you ank to block your card, and ask a new card.

Also report to the police.


4.

See -> Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 

1 reply
Question marked as Best reply

Nov 5, 2022 11:45 AM in response to laparguera1

1.

For sure check -> see the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


2.

If you see an unexpected charge: 

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*You must request the refund within the refund period.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


3.

There are several unrecognized charges on my checking account from apple.

a.

Is the invoice from Apple?, tap on Report a problem on the invoice.



b.

If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Ask you ank to block your card, and ask a new card.

Also report to the police.


4.

See -> Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 

Unrecognized charges

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