I have four Apple TV 4k units and only one is returning error code 301028. It is not recognizing my wifi network.
I've rebooted my wifi network without any luck on this one particular apple TV.
I've tried to set up via iPhone and manually. Keeps saying it is not able to connect to my wifi network.
Software is current.
Any guidance to solve this issue?
Thanks,
Jeff
Hi jcoda95,
For help with connecting an apple TV to your Wi-Fi network, test the steps below found in the article here: If your Apple TV can't connect to Wi-Fi
"If your Apple TV can't connect to Wi-Fi
1.Check that everything is on, connected, and in range
Make sure that that your internet router is connected to your modem and that both are powered on. If your router and modem are combined, make sure that the device is powered on.
If possible, keep your Apple TV and Wi-Fi router in the same room, but don't place your Apple TV directly on or within a foot of your router. Try to avoid physical obstructions in the path of your wireless signal, especially metal surfaces. If your Apple TV has an Ethernet port, connect your Apple TV directly to the modem with an Ethernet cable for the best experience.
2.Restart your Apple TV, router, and modem
After you restart each device, see if you still need help.
On the Apple TV menu, go to Settings > System and select Restart.
Unplug your router and your cable or DSL modem from power. Then plug them back in.
3.Use an Ethernet cable and check for software updates
If your Apple TV has an Ethernet port, try connecting your Apple TV directly to your router, or cable or DSL modem using an Ethernet cable. Apple TV connects to internet with either Wi-Fi or Ethernet. When you use an Ethernet cable, Apple TV automatically uses that connection instead of your Wi-Fi network.
Join your network and check for software updates. Go to Settings > System > Software Updates. If there's an update, install it. Then unplug your Ethernet cable and try to join your Wi-Fi network again."
If the issue continues and as this only occurs with one of your devices, reach out to Apple Support directly to further assist.
Contact Apple for support and service
Best.
Hi jcoda95,
For help with connecting an apple TV to your Wi-Fi network, test the steps below found in the article here: If your Apple TV can't connect to Wi-Fi
"If your Apple TV can't connect to Wi-Fi
1.Check that everything is on, connected, and in range
Make sure that that your internet router is connected to your modem and that both are powered on. If your router and modem are combined, make sure that the device is powered on.
If possible, keep your Apple TV and Wi-Fi router in the same room, but don't place your Apple TV directly on or within a foot of your router. Try to avoid physical obstructions in the path of your wireless signal, especially metal surfaces. If your Apple TV has an Ethernet port, connect your Apple TV directly to the modem with an Ethernet cable for the best experience.
2.Restart your Apple TV, router, and modem
After you restart each device, see if you still need help.
On the Apple TV menu, go to Settings > System and select Restart.
Unplug your router and your cable or DSL modem from power. Then plug them back in.
3.Use an Ethernet cable and check for software updates
If your Apple TV has an Ethernet port, try connecting your Apple TV directly to your router, or cable or DSL modem using an Ethernet cable. Apple TV connects to internet with either Wi-Fi or Ethernet. When you use an Ethernet cable, Apple TV automatically uses that connection instead of your Wi-Fi network.
Join your network and check for software updates. Go to Settings > System > Software Updates. If there's an update, install it. Then unplug your Ethernet cable and try to join your Wi-Fi network again."
If the issue continues and as this only occurs with one of your devices, reach out to Apple Support directly to further assist.
Contact Apple for support and service
Best.
Apple TV 4k Error Code 301028
