Unlock phone

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Level 1

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Unlock phone

I have the iPhone 11 I recently upgraded to ios16 and a couple days later my phone did a restart and when it restarted it asked for a 6 digit password I never remembered putting a 6 digit password so I kept using my birthday which was incorrect because it kept locking my phone out until the point it was locked out for over 24 hours so I switched over to an old iPhone I had temporarily but I wanted to know if I take my phone to an apple store can they switch my services back and help me get into the phone again?

iPhone 11

Posted on Nov 7, 2022 8:27 AM

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Answer 1

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Axel Foley

Level 10

150,972 points

Nov 7, 2022 8:52 AM in response to chaperio

Yes, you may take your iPhone to the Apple Store, however, the resetting the passcode process will delete all your data on the iPhone. The only way you can get all your data and settings back is from a backup file. I hope that you have a backup file created on iCloud or on a computer.

The other option is to do this yourself. I understand that you are referring to the passcode that is used to get to the Home Screen of your iPhone. You will have to reset the passcode to your iPhone by following the instructions in this guide published by Apple 👉 How to remove your iPhone passcode without a computer Note that all the data on your iPhone will be erased.

Hopefully, you have a backup created on 👉 iCloud and/or on a computer. If you do then, you can 👉Restore your iPhone from the backup file once your passcode has been reset and the iPhone has been returned to factory settings by the procedure in the link above.

Axel F.

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