You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have just upgraded my phone and intermittently when someone calls and I 'accept' it the screen freezes i.e. time counter remains on 0:00 and the call is lost. When I ring back it goes straight to voice mail so I have to call back a second time. I have taken it to the reseller but they were stumped. Anyone out there had a similar problem and if so have you fixed it and how?
iPhone 14 Pro, iOS 16
Hello ivanetava,
It sounds like your Phone app may be freezing. To help resolve this issue, try following the steps in this article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Also, make sure there aren't any carrier updates since this issue occurs when receiving a call:
Manually update your carrier settings on your iPhone or iPad
Thanks for using the Apple Support Communities, and have a great day!
Hello ivanetava,
It sounds like your Phone app may be freezing. To help resolve this issue, try following the steps in this article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Also, make sure there aren't any carrier updates since this issue occurs when receiving a call:
Manually update your carrier settings on your iPhone or iPad
Thanks for using the Apple Support Communities, and have a great day!
Hi Trece 1, thank you, for your helpful response. I actually resolved my problem by switching 'Focus' off. It was on when this pic was taken:
I can't answer incoming calls on iPhone 14 Pro
