Newsroom Update
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
My ipad A2197 turns on with message at top. support.apple.com/restore. I followed the instructions and the result is error 3014. I did connect my ipad to my mac pro. Is this called a loop? Manually pressed buttons on ipad to restore, no good result.
What can I do next?
[Re-Titled by Moderator]
iPad, iPadOS 15
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist:
Genius Bar Reservation and Apple Support Options - Apple
Should you encounter error #4013, this support page should help with troubleshooting:
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist:
Genius Bar Reservation and Apple Support Options - Apple
Should you encounter error #4013, this support page should help with troubleshooting:
My iPad turns on with message error 4013 at top
