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iPad not charging

My iPad 13 pro max - serial no. W6FXH967LJ doesn’t charge even I change the plug

iPad Pro, iPadOS 14

Posted on Nov 8, 2022 1:32 AM

Reply
Question marked as Best reply

Posted on Nov 8, 2022 2:41 AM

could be


dirt or lint in the ios devices port when that happen to me I clear it out with a match or toothpick


a defect cable, testing with another cable could show if it is so


a defect port in the ios device


also read

If your iPad won't charge - Apple Support


 

4 replies

Nov 8, 2022 2:57 AM in response to claudine283

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

iPad not charging

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