My son broke his phone.
*To get a replacement he has to turn off find my phone through the cloud.
*His only access to his email has been through his phone for years and he doesn’t remember his password after not using it for so long.
*He can’t reset his password because the phone number for a security code to be sent to is his broken phone.
any thoughts on another way to turn off “find my phone” on his broken phone?
iPhone 12 Pro, iOS 15
Hi Yellowpoppy,
If the device is not able to be used to complete that transaction, regaining access to the Apple ID account will be the only way to disable the Find My service.
During the process to reset the password, you should be prompted with an option that you did not receive a code to pursue other means of recovery.
You may be able to use the steps from If you forgot your Apple ID password under "Reset your Apple ID password with the Apple Support app on a borrowed device":
"If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.
Any information that you enter will not be stored on the device."
Otherwise account recovery may be required: How to use account recovery when you can’t reset your Apple ID password.
Regards.
Hi Yellowpoppy,
If the device is not able to be used to complete that transaction, regaining access to the Apple ID account will be the only way to disable the Find My service.
During the process to reset the password, you should be prompted with an option that you did not receive a code to pursue other means of recovery.
You may be able to use the steps from If you forgot your Apple ID password under "Reset your Apple ID password with the Apple Support app on a borrowed device":
"If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.
Any information that you enter will not be stored on the device."
Otherwise account recovery may be required: How to use account recovery when you can’t reset your Apple ID password.
Regards.
Turn off find my phone
