Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touchscreen is irresponsive after updating iPhone

Why is my touchscreen unresponsive after update. face id was not working so ig told me to update my phone, once it was done updating my touch screen was unresponsive.


[Re-Titled by Moderator]


iPhone 13 Pro Max, iOS 16

Posted on Nov 8, 2022 6:07 AM

Reply
Question marked as Best reply

Posted on Nov 8, 2022 7:26 AM

If your screen is too sensitive or responds intermittently to touch:


  1. Restart your iPhone or iPad.
  2. Make sure that your screen is clean and free of any debris or water.
  3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
  4. Remove any cases or screen protectors.


If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

1 reply
Question marked as Best reply

Nov 8, 2022 7:26 AM in response to clarissayve

If your screen is too sensitive or responds intermittently to touch:


  1. Restart your iPhone or iPad.
  2. Make sure that your screen is clean and free of any debris or water.
  3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
  4. Remove any cases or screen protectors.


If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Touchscreen is irresponsive after updating iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.