Can’t use apple App Store to get app

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Ricosabor1 Author

Level 1

4 points

Can’t use apple App Store to get app

Can’t use my Apple ID to to access apple app store

iPad, iPadOS 15

Posted on Nov 8, 2022 6:56 AM

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Answer 1

Best reply

Phil0124

Community+ 2024

Level 10

200,143 points

Nov 10, 2022 6:02 AM in response to Ricosabor1

Sounds like its not the one it's expecting. Did you have an older one? Did you migrate data and apps to this new iMac? If so, it's probably requiring the older one, since you may have apps tied to it.

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Answer 2

Nov 8, 2022 6:59 AM in response to Ricosabor1

Why not? What happens when you try?

Do you get an error? If so, what does it say?

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Answer 3

Ricosabor1 Author

Level 1

4 points

Nov 8, 2022 7:03 AM in response to Phil0124

Can't purchase app from App Store - message says this is hasn't been used before . I know that - just got new iMac and trying to use new email/password

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Answer 4

Ricosabor1 Author

Level 1

4 points

Nov 8, 2022 7:05 AM in response to Phil0124

Message says - cannot use this id/password - my new iPad apple id/ password is already set up.

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Can’t use apple App Store to get app

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