Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad won’t charge… bolt icon is showing but battery is not green.

iPad won’t charge. All troubleshooting has been done. The bolt icon shows but the battery color isn’t green… what next?

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Nov 8, 2022 12:50 PM

Reply
Question marked as Best reply

Posted on Nov 8, 2022 4:58 PM

Expanding upon Demo’s guidance…


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Best reply

Nov 8, 2022 4:58 PM in response to susanfromduxbury

Expanding upon Demo’s guidance…


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Nov 8, 2022 12:56 PM in response to susanfromduxbury

If you followed all of the suggestions in this related article, If your iPad won't charge - Apple Support, you can check to make sure that your lightning port is clean and free of debris, and that the cable is clean as well. Other than that, I’m not sure that there is a whole more that you can do without Apple’s help.


There is a link at the end of the article that you can use to contact Apple for help.


iPad won’t charge… bolt icon is showing but battery is not green.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.