Newsroom Update

Today, Apple announced that from 2020 through 2023, the App Store prevented a total of over $7 billion in potentially fraudulent transactions. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Install an app

it doesn’t let me install my app because it’s telling me to look at my billing information and doesn’t let me past that.

iPhone 12, iOS 16

Posted on Nov 9, 2022 8:11 AM

Reply
Question marked as Best reply

Posted on Nov 9, 2022 8:27 AM

If you want to make purchases or update / download apps, including free apps, you need to update your payment method or add a new one

•           If you want to change your card, add first the new card, then remove the old one.

•           or set your Apple ID balance as your default payment.

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.


1 reply
Question marked as Best reply

Nov 9, 2022 8:27 AM in response to suri256

If you want to make purchases or update / download apps, including free apps, you need to update your payment method or add a new one

•           If you want to change your card, add first the new card, then remove the old one.

•           or set your Apple ID balance as your default payment.

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.


Install an app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.