Watch activity data has disappeared

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Level 1

7 points

Watch activity data has disappeared

Hi,

I’ve been wearing my watch and closing my rings every day for over 2 years now. I noticed that I stopped getting the longest move streak notification. When I checked my activity rings one day was completely empty and another only had a fraction of each ring completed. But I can still see that I received the longest move streak on both of these days. I have tried to manually enter data through the Health app, but it hasn’t made any difference. The only thing that I’ve changed recently is upgraded to the iPhone 14 pro max. Please help because it’s very frustrating!!!

Apple Watch Series 7

Posted on Nov 10, 2022 10:59 AM

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Answer 1

Top-ranking reply

javaliga

Level 10

119,869 points

Nov 10, 2022 1:12 PM in response to Alonsofan

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support

If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

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Answer 2

javaliga

Level 10

119,869 points

Nov 10, 2022 2:17 PM in response to Alonsofan

At this point, I think your best options are to contact Apple Support or, if possible, make an appointment at the Genius Bar in an Apple Store near you and let them look at it. Either way:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

Alonsofan Author

Level 1

7 points

Nov 10, 2022 1:52 PM in response to javaliga

Thanks for the advice. I had already tried the restart watch and phone option. I’ve just unpaired the watch and paired it again, but this has made no difference. Have you got any other ideas?

thanks

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Watch activity data has disappeared

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