My apple phone will not shut down

My apple phone wont respond to my touch. Try to shut it down but that doesn't work either

iPhone 11 Pro Max, iOS 15

Posted on Nov 11, 2022 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2022 7:46 AM

Try a "forced" restart of your 11promax, using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power (side) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Nov 11, 2022 7:46 AM in response to Pennylane2022

Try a "forced" restart of your 11promax, using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power (side) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My apple phone will not shut down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.