After latest chrome update cannot view via Apple TV

Question

After latest chrome update cannot view via Apple TV

After installing the latest Google Chrome update I cannot fully stream live TV programs from my MacBook onto my LG-TV via/using Apple TV. i.e. I can hear the sound but get no picture (a blank screen). I tried switching to using Firefox which solved the problem for a while but then Firefox launched an up-date and the same problem happened !

I can still show YouTube videos OK but no live TV programs which are streamed via the Internet. Hope u can help!

MacBook Air

Posted on Nov 11, 2022 7:57 PM

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Answer 1

Top-ranking reply

rotcivsleinad Author

Level 1

4 points

Nov 13, 2022 7:50 PM in response to Rob_H1

Hi Rob, Thanks for yr support. In my current set-up I connect to my smart TV using the Apple TV device. I'm connected to the Apple TV device from my Laptop via an Ethernet cable. I do not use a wireless /WiFi connection as the Wi Fi coverage in my bedroom is not good enough. The ethernet cabling is throughout my apartment. Regarding which browser I use. I've tried using many including Safari but all have the same problem; sound but no picture. Yesterday, I discovered that on my desktop I had an older version of Firefox (from May'22) and so I deleted my present version from my Laptop and copied in the May'22 version over and surprise, surprise, I could once again both see and hear TV programs via Apple TV/Smart TV. It's something to do with the latest versions of the browsers. Something has changed......is it the "Player" software?

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Answer 2

Rob_H1

Community Specialist

Nov 13, 2022 5:24 PM in response to rotcivsleinad

Hey there rotcivsleinad,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

To clarify, are you using AirPlay as outlined here?:

Use AirPlay to stream what’s on your Mac to an HDTV - Apple Support

Also, you mentioned trying both Chrome and Firefox; does this occur with Safari as well? Do you notice this with all websites or specific websites?

These questions can help us determine the best course of action to take for this issue.

Keep us posted.

Have a great day!

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Answer 3

Stevi_S

Community Specialist

Nov 14, 2022 9:05 AM in response to rotcivsleinad

Hey rotcivsleinad,

Thanks for that information, and great job testing with multiple browsers/versions. Since this is happening within Safari as well, we'd like to have you reach out for further support here: Contact - Official Apple Support

Thanks.

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After latest chrome update cannot view via Apple TV

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