Airpods Pro 2 Connectivity Issues During Calls

Devices: Airpods Pro Gen 2

iPhone XS

ios : 16.1.1

Airpods pro gen 2 firmware: 5B58

My new airpods pro gen 2 do not work during incoming calls while it is clearly connected to my iPhone.

Phone rings, i put my airpods on, it says ‘airpods connected’ on the screen, i answer but no sound. Also, caller cant hear me either.

Same when i’m already using my airpods (listening to music), phone rings, i answer but nothing. Volume is up, sound output set to airpods, i confirm that airpods are connected but no sound. Mic not working too.

For some reason it works when i am the one making the call.

Also, couple of times it lost connection to my iPhone while listening to music.

Tried resetting airpods connection(hard reset), restarting phone, resetting network settings on iPhone. Pretty much everything. Now what?

Posted on Nov 13, 2022 8:19 AM

Top-ranking reply

lindros2

Level 2

212 points

Posted on Nov 16, 2022 5:50 AM

I've actually found that iOS 16.1 - for inbound calls - has difficulty routing to Bluetooth headsets.

Especially if I answer FROM the phone.

The "solution" - I'm more aware to either (a) answer from AirPods, or (b) quickly switch the audio source in control center.

This might be a running change by Apple, and could go back to the old way.

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Airpods Pro 2 Connectivity Issues During Calls

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