Replying to an email from my phone
My iPhone 12 is not allowing me to use the reply arrow to respond to an email I have received, what could be the problem?
iPhone 12, iOS 15
User profile for user:
nick_h2
User level:
Community Specialist
Hello vivien277,
We have your back and would like to get your mail app working again. Are you having issues with any other connection types?
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If this continues you may have a specific issue with your mail provider. Check if you can send and receive mail using the email providers website.
Contact Apple Support if this continues.
We hope this helps.
Cheers.