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Temporary AppleID from former work account bugging my AppleID

Hi everyone,


My AppleID has been used in the past on work devices. On my current personal iPhone, in settings it asks for “Update Apple ID Settings” and then a sign in to XXXX@temporary.AppleID.com


When I enter a password, it just tells me that verification has failed due to an unknown error.


Under my AppleID setting and iCloud I cannot find any sign of this temporary address anywhere, so I have no possibility of removing or doing anything about the request to “Update Apple ID Settings”.


Any ideas how to proceed?


Regards,

Alex

iPhone 12 Pro, iOS 16

Posted on Nov 15, 2022 3:05 AM

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Nov 16, 2022 5:20 PM in response to waphles

Hi waphles,


Welcome to Apple Support Communities. Have you ever used this iPhone with your temporary Apple ID? Or did you restore this iPhone using the backup of an iPhone that used that Apple ID? That might narrow this down a bit.


Go to Settings > [your name] as mentioned in Manage Apple ID settings on iPhone - Apple Support to make sure your Apple ID is correct. Check that the Apple ID matches what you see from Settings > [Your name] > Media & Purchases.


Also, check your settings at iCloud.com (from a computer) to see if this email address is in any way associated with your Apple ID. It may be set up as an alias as mentioned in Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support.


All the best.

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Dec 13, 2022 3:38 PM in response to waphles

Hey, waphles. Did you happen to download any applications or subscribe to any Apple Services while using the temporary ID? This article shows you where and how to check: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you find any, delete the app or unsubscribe from any service and see if the issue’s resolved. You can then purchase/subscribe again using your own Apple ID.


If you’re unable to find any, at this point we recommend reaching out to Apple Support: Get Support


All the best.

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Dec 13, 2022 2:09 AM in response to faith185

Hi faith185, thank you for your reply. I think the issue may have come from a restore of the phone. My Apple ID has no temp address or work address associated with it when I check the settings. This issue may also be the reason I am unable to create aliases. Either way, I cannot see how I can resolve it.

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Temporary AppleID from former work account bugging my AppleID

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